HOW TO GET THE BEST SERVICE.

You can the drop the item off at any time between 8.30am and 5.00pm Monday to Friday or 8.30am to 3pm on Saturday at 6 Allison Street Bowen Hills. It will be placed in a queue and we will get to it as soon as possible.

Or call 07 3858 5443 or email workshop@im-it.biz to book a mutually convenient day/time to bring the system in and we will commence work on it that day (this reserves a "time" slot). 

Or we can arrange for a courier or specialist computer transport service to pick up the goods - transport costs apply.

If the job is ultra urgent or same day service is required add a 20% premium and we will do our best to get it done urgently.

A FEW "POLITE" RULES - UPFRONT

We are a multi-brand workshop and can repair most out of warranty items. If it is in warranty (and not something Techmart sold to you) we can act as your warranty agent for a fee (see Pricing Page).

For workplace health and safety and public liability insurance reasons you may not enter the workshop area or observe your repairs as they are being done. Your Technician will record all actions and, subject to their availability, will be happy talk to you about the repairs.

We accept cash, business cheque (subject to an instant clearance surcharge unless you are a registered customer), bank cheque and all major credit cards. The workshop does not offer credit.

Where we are required to order in specialist or non-stock replacement parts pre-payment (or a credit card number) is required and they are non-returnable.

HERE IS HOW YOU CAN SAVE MONEY

Before you bring in a PC please do the following:

• Back up your data. This typically includes:
• My Documents Folder (and sub folders like My Music, My Pictures)
• Favorites - this is usually under c:\Documents and Settings\your user name\ (location varies depending on the Windows Version).
• Any application data not stored in My Documents i.e. Quicken, MYOB. This may be under c:\Program Files\Program name\ or use their own backup program

 

• Attempt to roll back Windows to an earlier restore point to see if that fixes the issue. If not try an in-situ repair by placing the Windows CD in the drive, boot from it and select the Repair option.
   
• Backup Outlook (Express, Full or Windows mail) data and address book files
•  For Outlook Express V4 to 6 use the free OEBACKUP from http://www.oehelp.com/OEBackup/Default.aspx .
• For Outlook (full version) use a free utility from http://www.microsoft.com/downloads/details.aspx?FamilyID=8b081f3a-b7d0-4b16-b8af-5a6322f4fd01&DisplayLang=en
   
• What to bring in:
• The computer, notebook or faulty item
• Your Windows CD, license and activation key. In some cases this may be a Rescue CD or floppy. If you don’t bring this we cannot repair the operating system.
• Your login and password to access the BIOS, Windows Administrator password, any applications software and ISP (these will all be held in confidence)
• Any drivers supplied with the original item or PC for motherboard video, sound card, modem etc
• Any documentation, manuals etc that may help.
• If you want us to reinstall application software, printers, scanners, modems and other devices bring those in (additional charges may apply)
• We do not need the monitor, speakers, keyboard, mouse, printer, scanner, external modem, cables, power cables, carry bag, packing boxes UNLESS one or more of these are part of the problem or you intend to get us to reinstall and test them (additional charges may apply).